Returns and Refund Policy
At NOREXI INDIA PRIVATE LIMITED, we strive to provide our customers with the highest quality products and services. If you are not fully satisfied with your purchase, we are here to help. Please review our return and refund policy below to ensure a smooth process.
Returns
We accept returns on products that are purchased through our website within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
How to Return an Item
If you would like to return an item, please follow these steps:
- Contact our customer support team at norexiindiapvtltd@gmail.com or call us at +91 99569 53251 within 14 days of receiving your order.
- Provide your order number and the reason for the return in your request.
- Our team will guide you through the return process and provide you with the necessary instructions and return address.
- Once the return is approved, securely package the item and ship it back to us using a trackable shipping service. The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.
Conditions for Returns
The following conditions apply to all returns:
- Items must be returned within 14 days of receipt.
- The product must be unused, in new condition, and in the original packaging.
- Any item that is returned with signs of use, damage, or missing parts will not be eligible for a refund or exchange.
- Custom or personalized items may not be returned, unless they arrive damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider (typically 5-7 business days).
Partial Refunds
In some cases, only partial refunds may be granted. This applies to items that are returned in a damaged or used condition, or if certain parts or packaging are missing.
Exchanges
If you received a damaged or defective item, we will be happy to exchange it for a new one. Please contact us within 14 days of receiving your item to initiate the exchange process. We will cover the shipping costs for sending you the replacement item.
Non-Refundable Items
Some items are non-refundable, including but not limited to:
- Gift cards
- Downloadable software products
- Items marked as non-returnable or final sale at the time of purchase
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at norexiindiapvtltd@gmail.com.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over a certain amount, as we cannot guarantee that we will receive your returned item.
Amendments to the Returns and Refund Policy
We reserve the right to modify or update this Returns and Refund Policy at any time without prior notice. All changes will be reflected on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact our customer support team:
Email: norexiindiapvtltd@gmail.com
Phone: +91 99569 53251